TERMS AND CONDITIONS OF SERVICE

By hiring any consultancy service, development or subscription with GenIA Labs, the Client accepts in full and without reservation the present Terms and Conditions. Acceptance is given through the confirmation checkbox when submitting the contact form or hiring the service; GenIA Labs keeps an electronic record of the version of these Terms accepted and the date and time of acceptance as evidence of such consent, in accordance with the data message retention criteria set out in NOM-151-SCFI.

GenIA Labs (Mauricio Martínez Langarica), address Uxmal 513 Int. 3, Vértiz Narvarte, Benito Juárez, 03600 Mexico City, CDMX, offers: 360° web audit with AI, AI business consulting and digital development (websites, agents, PWA, SaaS). Prices in MXN or USD according to quote; include VAT when applicable in accordance with the LFPC.

All economic proposals issued by GenIA Labs are valid for 30 calendar days. After this period, costs and delivery times are subject to renegotiation.

Consulting/Development Projects: A 50% advance payment is required to start the project and the remaining 50% at the time of delivery. Special Cases: In projects defined as 'small' or when the Client requests the issuance of the invoice in advance of delivery, 100% of the payment must be settled in advance. GenIA Labs' own SaaS (Sofía, Pide Menu): Access is governed by a subscription model (monthly or annual) managed through the Stripe platform. Failure to pay the subscription will result in the suspension of the service in accordance with the current retry policy.

Custom Projects: The intellectual property of the source code, strategies and assets developed will be transferred to the Client only when the Client has settled 100% of the value of the project and as long as GenIA Labs does not maintain active administration of the service. Retention of Ownership: GenIA Labs will retain ownership and control of any development in the event of non-payment or if the service requires ongoing administration by us for its operation. GenIA Labs' own SaaS (Sofía, Pide Menu) are the exclusive property of GenIA Labs. The subscription payment grants only a temporary, non-exclusive and non-transferable Right of Use (License).

A project is considered legally delivered and accepted to the complete satisfaction of the Client through: a) The delivery certificate or confirmation message of the end of the project. b) The issuance of the final invoice or the corresponding payment CFDI.

Limited Warranty: GenIA Labs offers a 30 calendar day warranty after delivery to correct functionality errors (bugs). Technical Errors: If a programming error directly attributable to GenIA Labs is detected, the correction will be at no cost to the Client, even if the 30-day period has expired. Exclusions: Any maintenance requests, design changes, new functionality or errors caused by Client misuse will be priced as separate services.

Due to the nature of professional services, no refunds of advances will be made once the project has passed Phase 1 established in the work program. The advance payment covers the hours of diagnosis and initial architecture.

Audit, consulting, ranking and Artificial Intelligence implementation services are obligations of means, not of results. GenIA Labs does not guarantee specific traffic, conversion, sales, search ranking or return-on-investment figures, as these depend on factors outside its control, such as market behavior, Client decisions and third-party algorithms.

GenIA Labs provides Artificial Intelligence tools as optimization instruments; the Client is solely responsible for the business decisions made based on the results generated by said tools. To the maximum extent permitted by law, GenIA Labs' total liability to the Client for any claim arising from the provision of the service, whether for breach of contract, negligence or any other cause, will not exceed the amount actually paid by the Client for the specific service that gave rise to the claim. GenIA Labs will not be liable for indirect, incidental, special or consequential damages, including loss of profits or data, except where willful misconduct or bad faith is proven.

GenIA Labs undertakes to keep confidential the information, credentials, business data and access provided by the Client for the execution of the service, using them exclusively for that purpose. This obligation survives even after the contractual relationship ends, unless the information is public, must be disclosed by order of a competent authority, or the Client expressly authorizes its disclosure.

GenIA Labs provides its services as an independent contractor. The personnel GenIA Labs assigns to the project act under GenIA Labs' exclusive technical and organizational direction, without subordination to the Client, so no employment relationship, personnel outsourcing or intermediation arises under the Federal Labor Law. GenIA Labs delivers products, outcomes and technology; it does not provide personnel under the Client's orders or direction.

Neither party will be liable for delays or failures resulting from force majeure or acts of God, understood as events beyond its control, unforeseeable or unavoidable, including failures of technology infrastructure providers (hosting, third-party APIs, cloud services) outside GenIA Labs' reasonable control.

GenIA Labs may modify these Terms and Conditions due to legal, operational or business changes. The version in force will always be the one published at https://www.genialabs.ai/en/terminos and will apply to services hired after its publication; ongoing projects will be governed by the version in force at the time of their acceptance.

These Terms and Conditions are originally drafted in Spanish. In the event of any discrepancy between the Spanish version and any translation into another language, including the English version of the site, the Spanish version will prevail.

For any controversy derived from the interpretation or fulfillment of these terms, the parties submit to the laws and courts of Mexico City, renouncing any other jurisdiction.